Refund & Cancellation Policy

Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation within 24 hours of placing the order, before processing begins. Once production or dispatch has started, changes or cancellations may not be possible  .

2. Refunds & Exchanges

• As these are bespoke, handcrafted items, refunds are generally not permitted.
  
• If an item is damaged or defective upon arrival, we offer an exchange or repair on a case-by-case basis.
  
• Please contact us immediately, providing photos and a description of the issue.
  
• Once we verify the concern, the item must be returned in its original packaging for assessment.
  
  

3. Conditions & Processing

• Acceptance of return or exchange depends on condition, type of defect, and product category.
  
• All refunds (if any) will be processed via the original mode of payment.
• Any cancellation accepted after production begins may incur a restocking/design fee as applicable.
  
  

4. Final Sale Items

• Custom or personalized pieces, limited editions, or one-off designs are non-returnable and non-refundable unless proven defective.
  
  

5. How to Contact Us

• Email us at studio@leidenschaft.in
• Provide order number, date, product details, and supporting visuals.
• Our team typically responds within 2 business days.